Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2022-2023 Air Design® Grabber Blue Metallic Side Scoop

                  Mustang 2022-2023 Air Design® Grabber Blue Metallic Side Scoop

                  SKU: VKR3Z63279D36AC

                  $269.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Air Design® Rapid Red Quarter Window Scoop Kit (Coupe)

                  Mustang 2024-2025 Air Design® Rapid Red Quarter Window Scoop Kit (Coupe)

                  SKU: VPR3Z63280B10AF

                  $359.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Portable Mini Fridge Freezer

                  Portable Mini Fridge Freezer

                  SKU: VLL3Z19J316A

                  $759.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  SKU: KR3Z3D008A

                  $540.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2019-2020 WeatherShield Full Car Cover w/ Bullitt Logo

                  Mustang 2019-2020 WeatherShield Full Car Cover w/ Bullitt Logo

                  SKU: VKR3Z19A412A

                  $449.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: JS7Z19A361A

                  $300.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2020-2021 Air Design® Twister Orange Quarter Window Louvers

                  Mustang 2020-2021 Air Design® Twister Orange Quarter Window Louvers

                  SKU: VKR3Z63280B10CB

                  $269.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2022 Indoor Black Full Car Cover for Large Wing Models

                  Mustang GT500 2020-2022 Indoor Black Full Car Cover for Large Wing Models

                  SKU: VLR3Z19A412K

                  $299.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2010-2012 Black Rear Lower Diffuser Style Fascia

                  Mustang 2010-2012 Black Rear Lower Diffuser Style Fascia

                  SKU: AR3Z17F828AA

                  $190.00

                  Pickup Required
                  Pickup: Free at Dealer
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