Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  MUSTANG DARK HORSE 5.0L SPORT ACTIVE CAT-BACK - BLACK TIP

                  MUSTANG DARK HORSE 5.0L SPORT ACTIVE CAT-BACK - BLACK TIP

                  SKU: M5200DHS

                  $3,080.00

                  Shipping: Ships by Sep 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259R301

                  $67.00

                  Shipping: Ships by Sep 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance 10x10" EZ-Up Tent

                  Ford Performance 10x10" EZ-Up Tent

                  SKU: M1827T10A

                  $935.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350R Strut Tower Brace Kit

                  Mustang GT350R Strut Tower Brace Kit

                  SKU: M20201GT350

                  $450.00

                  5.2L Coyote Style Road Race Oil Pump Pick Up Tube

                  5.2L Coyote Style Road Race Oil Pump Pick Up Tube

                  SKU: M6622M52RR

                  $365.00

                  Shipping: Ships by Sep 15
                  Pickup: Free at Dealer
                  Add to Cart
                  2018-2020 MUSTANG REAR SEAT DELETE KIT

                  2018-2020 MUSTANG REAR SEAT DELETE KIT

                  SKU: M6346612GT

                  $1,030.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING COMPLETE DRESS UP KIT, BLACK CRINKLE FINISH

                  FORD RACING COMPLETE DRESS UP KIT, BLACK CRINKLE FINISH

                  SKU: 302500

                  $330.00

                  Shipping: Ships by Sep 15
                  Pickup: Free at Dealer
                  Add to Cart
                  575 HP Boss Crate Engine Front Sump Pan

                  575 HP Boss Crate Engine Front Sump Pan

                  SKU: M6007Z460FFT

                  $12,750.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2004 4.6L 2V SOHC Head changing KIT

                  Mustang 1996-2004 4.6L 2V SOHC Head changing KIT

                  SKU: M6067D46

                  $205.00

                  Shipping: Ships by Sep 15
                  Pickup: Free at Dealer
                  Add to Cart
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