Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2021-2023 Red & White Full Vehicle Cover for Low Wing Models

                  Mustang 2021-2023 Red & White Full Vehicle Cover for Low Wing Models

                  SKU: VMR3Z19A412B

                  $299.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Air Design® Grabber Blue Quarter Window Scoop Kit (Coupe)

                  Mustang 2024-2025 Air Design® Grabber Blue Quarter Window Scoop Kit (Coupe)

                  SKU: VPR3Z63280B10AG

                  $359.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2020 Matte Black Dual Hood Custom Stripe Kit

                  Mustang 2015-2020 Matte Black Dual Hood Custom Stripe Kit

                  SKU: VFR3Z6320000E

                  $129.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Shadow Black Side Quarter Panel Scoop

                  Mustang 2018-2023 Air Design® Shadow Black Side Quarter Panel Scoop

                  SKU: VJR3Z63279D36CF

                  $269.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2022-2023 Air Design® Dark Matter Gray Side Scoop

                  Mustang 2022-2023 Air Design® Dark Matter Gray Side Scoop

                  SKU: VKR3Z63279D36AH

                  $269.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Coverking® Black Full Vehicle Indoor Cover for Bronze Pack Coupe with Low Spoiler

                  Mustang 2024-2025 Coverking® Black Full Vehicle Indoor Cover for Bronze Pack Coupe with Low Spoiler

                  SKU: VRR3Z19A412U

                  $469.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2012 Front Lower Fascia w/o Fog Lights

                  Mustang 2011-2012 Front Lower Fascia w/o Fog Lights

                  SKU: BR3Z17626AB

                  $315.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2021-2023 Air Design® Cactus Gray Side Scoop

                  Mustang 2021-2023 Air Design® Cactus Gray Side Scoop

                  SKU: VMR3Z63279D36AD

                  $269.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Mustang 2019-2021 Air Design® Velocity Blue Quarter Window Louvers

                  Mustang 2019-2021 Air Design® Velocity Blue Quarter Window Louvers

                  SKU: VJR3Z63280B10DA

                  $269.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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