Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2011-2017 5.0L Coyote Cold Spark Plug Set

                  Mustang 2011-2017 5.0L Coyote Cold Spark Plug Set

                  SKU: M12405M50

                  $27.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2020 10pack Ford Performance Decal

                  Mustang 2018-2020 10pack Ford Performance Decal

                  SKU: M1820FP

                  $15.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD SLANT EDGE BREATHER - BLACK/RED

                  FORD SLANT EDGE BREATHER - BLACK/RED

                  SKU: 302440

                  $50.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Black Stainless Steel Slim Line License Plate Frame

                  Ford Performance Black Stainless Steel Slim Line License Plate Frame

                  SKU: M1828SSB

                  $35.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome Breather Cap with Ford Racing Logo

                  Chrome Breather Cap with Ford Racing Logo

                  SKU: M6766FRNVCH

                  $28.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance 5.0 Battery Charger and Maintainer Bumper Cover

                  Ford Performance 5.0 Battery Charger and Maintainer Bumper Cover

                  SKU: M10300COVER

                  $11.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Open Back Lug Nut Kit

                  Mustang 2015-2024 Open Back Lug Nut Kit

                  SKU: M1012N

                  $16.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD INTERIOR CLEANING KIT

                  FORD INTERIOR CLEANING KIT

                  SKU: MFPPCLEAN1

                  $30.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1994-2004 Aluminum and Urethane Special Edition Mustang Dead Pedal

                  Mustang 1994-2004 Aluminum and Urethane Special Edition Mustang Dead Pedal

                  SKU: M2301C

                  $25.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
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