Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2023 Performance GT350R Brake Kit

                  Mustang 2015-2023 Performance GT350R Brake Kit

                  SKU: M2300Y

                  $5,880.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Cobra R 1994-2004 Front Brake Upgrade Kit

                  Mustang Cobra R 1994-2004 Front Brake Upgrade Kit

                  SKU: M2300X

                  $1,785.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2022 Carbon Fiber Hood Vent Kit

                  Mustang GT500 2020-2022 Carbon Fiber Hood Vent Kit

                  SKU: M16612C20

                  $1,360.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  HD ALUMINUM DRIVESHAFT ASSEMBLY

                  HD ALUMINUM DRIVESHAFT ASSEMBLY

                  SKU: M4602GA

                  $625.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1999-2004 Kit Car IRS Hub

                  Mustang 1999-2004 Kit Car IRS Hub

                  SKU: M1109A

                  $265.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2020 Performance Pack Front Control Arm Kit

                  Mustang 2015-2020 Performance Pack Front Control Arm Kit

                  SKU: M3075F

                  $410.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang IRS Differential Cover

                  Mustang IRS Differential Cover

                  SKU: M4033G4

                  $480.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2020 Coyote 5.2L Forged Crankshaft

                  Mustang 2015-2020 Coyote 5.2L Forged Crankshaft

                  SKU: M6303M52B

                  $1,440.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG DARK HORSE STEERING WHEEL KIT

                  MUSTANG DARK HORSE STEERING WHEEL KIT

                  SKU: M3600M

                  $540.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
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