Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1999-2004 Kit Car IRS Hub

                  Mustang 1999-2004 Kit Car IRS Hub

                  SKU: M1109A

                  $265.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang IRS Differential Cover

                  Mustang IRS Differential Cover

                  SKU: M4033G4

                  $480.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang SVT Cobra 2007-2014 Snake Fender Emblems

                  Mustang SVT Cobra 2007-2014 Snake Fender Emblems

                  SKU: M1447C

                  $85.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1962-1997 302-351W Double Roller Timing Chain Set-Steel Gear

                  Mustang 1962-1997 302-351W Double Roller Timing Chain Set-Steel Gear

                  SKU: M6268B302

                  $210.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit

                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit

                  SKU: M4700B

                  $125.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Brake Line Upgrade Kit

                  Mustang 2005-2014 Brake Line Upgrade Kit

                  SKU: M2078MB

                  $120.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2021 Friction Modifier for Clutch Type Limited Slip Differentials

                  Mustang 1979-2021 Friction Modifier for Clutch Type Limited Slip Differentials

                  SKU: M19546A12

                  $155.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  SKU: M1A043A

                  $67.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG/GT350 EXTENDED WHEEL STUD AND NUT KIT

                  MUSTANG/GT350 EXTENDED WHEEL STUD AND NUT KIT

                  SKU: M1107E

                  $280.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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