Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Blue Satin Valve Covers with Ford Racing Logo

                  Blue Satin Valve Covers with Ford Racing Logo

                  SKU: M6582LE302BL

                  $235.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Mustang GT500 2020-2022 Indoor Gray Full Car Cover for Small Wing Models

                  Mustang GT500 2020-2022 Indoor Gray Full Car Cover for Small Wing Models

                  SKU: VLR3Z19A412D

                  $299.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Mustang GT500 2020-2021 Indoor Black Full Car Cover for Small Wing Models

                  Mustang GT500 2020-2021 Indoor Black Full Car Cover for Small Wing Models

                  SKU: VLR3Z19A412E

                  $299.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  NOCO GB-70 Battery Jump Start Pack

                  NOCO GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10A765BS

                  $259.00

                  Pickup Required
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                  Mustang GT500 2020-2022 Indoor Red Full Car Cover for Small Wing Models

                  Mustang GT500 2020-2022 Indoor Red Full Car Cover for Small Wing Models

                  SKU: VLR3Z19A412C

                  $299.00

                  Shipping: Ships by May 6
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                  Mustang IRS Differential Cover

                  Mustang IRS Differential Cover

                  SKU: M4033G4

                  $480.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Mustang Ford Performance Strut Tower Brace

                  Mustang Ford Performance Strut Tower Brace

                  SKU: M20201MA

                  $260.00

                  Shipping: Ships by May 6
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                  Mustang Shelby GT500 2007-2014 Throttle Body

                  Mustang Shelby GT500 2007-2014 Throttle Body

                  SKU: M9926MSVT

                  $280.00

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                  Mustang 1979-2004 Front/Rear Spring Kits

                  Mustang 1979-2004 Front/Rear Spring Kits

                  SKU: M5300B

                  $340.00

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