Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2023 Track Lowering Spring Kit

                  Mustang 2015-2023 Track Lowering Spring Kit

                  SKU: M5300YA

                  $350.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2.3L EcoBoost Oil-Air Separator LH

                  Mustang 2.3L EcoBoost Oil-Air Separator LH

                  SKU: M6766A23

                  $275.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2017 Coyote Engine Manual Transmission Upfit Kit

                  Mustang 2015-2017 Coyote Engine Manual Transmission Upfit Kit

                  SKU: M12000M50

                  $360.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  2015-2025 MUSTANG FRONT STRUT MOUNT - ADJ CAMBER

                  2015-2025 MUSTANG FRONT STRUT MOUNT - ADJ CAMBER

                  SKU: M18183MDH

                  $420.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2021 Throttle Body 87mm

                  Mustang GT350 2015-2021 Throttle Body 87mm

                  SKU: M9926M52

                  $295.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  PROCAL3 Service Park Replacement Dongle

                  PROCAL3 Service Park Replacement Dongle

                  SKU: CMCANELOPEB

                  $275.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2020 5.0L Coyote Lash Adjuster Assembly Kit

                  Mustang 2011-2020 5.0L Coyote Lash Adjuster Assembly Kit

                  SKU: M6500M50

                  $415.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2017 Coyote Engine Automatic Transmission Upfit Kit

                  Mustang 2015-2017 Coyote Engine Automatic Transmission Upfit Kit

                  SKU: M12000M50A

                  $230.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2020 GT350 2015-2020 Lowering Springs

                  Mustang 2015-2020 GT350 2015-2020 Lowering Springs

                  SKU: M5300W

                  $360.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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