Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Remote Start System Bi-Directional Extra Key Fob

                  Remote Start System Bi-Directional Extra Key Fob

                  SKU: DL3Z15K601A

                  $110.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Black Hood Deflector

                  Super Duty 2017-2022 Black Hood Deflector

                  SKU: HC3Z16C900C

                  $225.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Tow Wiring Kit

                  Trailer Tow Wiring Kit

                  SKU: FT1Z15A416A

                  $140.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  SKU: KB3Z14A626B

                  $125.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 UVS100® Custom Sunscreen

                  Super Duty 2023-2025 UVS100® Custom Sunscreen

                  SKU: VPC3Z78519A02A

                  $109.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 2" Drop

                  Trailer Hitch Ball Mount 2" Drop

                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome 4-Piece Set In Channel Side Window Deflectors for Crew Cab

                  Chrome 4-Piece Set In Channel Side Window Deflectors for Crew Cab

                  SKU: VML3Z18246J

                  $169.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Locking Hitch Pin for 2" Receivers

                  Locking Hitch Pin for 2" Receivers

                  SKU: VML3Z19A326A

                  $25.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  SKU: M1821UHB

                  $295.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
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