Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Overland Stand Alone Changing Room/Shower

                  Overland Stand Alone Changing Room/Shower

                  SKU: VNB3Z99000C38C

                  $319.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 VISCO Red & Black Body Tri-Bar Stripe Kit

                  F-150 2021-2025 VISCO Red & Black Body Tri-Bar Stripe Kit

                  SKU: VML3Z6320000J

                  $219.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Telescoping 36-64" Bed Side Bars

                  Yakima Telescoping 36-64" Bed Side Bars

                  SKU: VKB3Z9955100F

                  $249.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Passenger Side Retractable Side Step for 5.5' Bed

                  F-150 2015-2020 Passenger Side Retractable Side Step for 5.5' Bed

                  SKU: FL3Z1520040D

                  $500.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150, 2024-2025, Active Orange Tow Hook - Stamped Steel

                  F-150, 2024-2025, Active Orange Tow Hook - Stamped Steel

                  SKU: RL3Z17N808A

                  $135.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2011-2014 Smoke Hood Deflector

                  F-150 2011-2014 Smoke Hood Deflector

                  SKU: 9L3Z16C900A

                  $115.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab & SuperCrew Bight Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SuperCab & SuperCrew Bight Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SKU: VFL3Z9920554H

                  $159.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Black Splash Guards with Stainless Steel Insert - SRW

                  Black Splash Guards with Stainless Steel Insert - SRW

                  SKU: CL3Z16A550T

                  $170.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Gatorback Black Wrap Ford Logo Splash Guards Front Pair

                  F-150 2015-2020 Gatorback Black Wrap Ford Logo Splash Guards Front Pair

                  SKU: VHL3Z16A550C

                  $309.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
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