Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

                  SKU: VJL3Z10C744CS

                  $49.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rooftop Fishing Rod Mount

                  Yakima Rooftop Fishing Rod Mount

                  SKU: VM1PZ7855100E

                  $199.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  2-Cleat Kit

                  2-Cleat Kit

                  SKU: NZ6Z26000A64A

                  $110.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Black Bed Rails with Black End Caps for 5.5' Bed

                  F-150 2015-2025 Black Bed Rails with Black End Caps for 5.5' Bed

                  SKU: VFL3Z9955200E

                  $399.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2022 Lighted Ford Oval Front LED For Vehicles with Front Camera

                  F-150 2021-2022 Lighted Ford Oval Front LED For Vehicles with Front Camera

                  SKU: VML3Z8A224D

                  $309.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Black Bed Rails with Black End Caps for 6.5' Bed

                  F-150 2015-2025 Black Bed Rails with Black End Caps for 6.5' Bed

                  SKU: VFL3Z9955200F

                  $429.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 LUMEN Strip Lighting - LED Bed Lighting Kit

                  F-150 2021-2025 LUMEN Strip Lighting - LED Bed Lighting Kit

                  SKU: VML3Z13E754A

                  $289.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Gatorback FX4 Chrome Splash Guards Rear Pair

                  F-150 2021-2025 Gatorback FX4 Chrome Splash Guards Rear Pair

                  SKU: VML3Z16A550KB

                  $319.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
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                  Yakima Tailgate Bike Carrier for 5 Bikes

                  Yakima Tailgate Bike Carrier for 5 Bikes

                  SKU: VKB3Z9955100E

                  $199.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
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