Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2020 ECCO Back Up Reverse Alarm

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                  $213.73

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 2015-2025 Bed Rail Tonneau/Bed Cover Shim Kit for 5.5 Bed

                  F-150 2015-2025 Bed Rail Tonneau/Bed Cover Shim Kit for 5.5 Bed

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                  $39.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Drop-In Bed Liner Upper Plug Kit

                  Drop-In Bed Liner Upper Plug Kit

                  SKU: FL3Z99000A25B

                  $20.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 Raptor Differential Cover 9.75"

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                  $315.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 Functional Bead Lock Ring Kit with Fasteners

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                  $230.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 2004-2021, Exhaust Tip - Chrome, 2.75 Inch Round For 3.3L DOHC TIVCT DAMB NA Gas

                  F-150 2004-2021, Exhaust Tip - Chrome, 2.75 Inch Round For 3.3L DOHC TIVCT DAMB NA Gas

                  SKU: KL3Z5K238C

                  $50.53

                  Shipping: More inventory coming soon
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                  2015-2024 F-150 18"x7.5" MATTE BLACK SINGLE WHEEL

                  2015-2024 F-150 18"x7.5" MATTE BLACK SINGLE WHEEL

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                  $360.00

                  Shipping: More inventory coming soon
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                  Ford Performance Parking Only Sign

                  Ford Performance Parking Only Sign

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