Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Expedition 2021-2024 Black 4pc Carpet Floor Mat Set

                  Expedition 2021-2024 Black 4pc Carpet Floor Mat Set

                  SKU: JL1Z7813300DD

                  $140.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Cargo Area Protector

                  Expedition 2025, Cargo Area Protector

                  SKU: SL1Z7811600AA

                  $150.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition MAX 2022-2024 Air Design® Star White Tri-Coat Painted Body Kit

                  Expedition MAX 2022-2024 Air Design® Star White Tri-Coat Painted Body Kit

                  SKU: VML1Z78200B72BC

                  $1,419.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2022-2025 Yakima XL Cargo Platform

                  Expedition 2022-2025 Yakima XL Cargo Platform

                  SKU: VNL1Z7855100A

                  $1,324.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch Mounted Tilting Bike Carrier

                  Yakima Hitch Mounted Tilting Bike Carrier

                  SKU: VR2DZ7855100A

                  $939.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2022-2024 Air Design® Matte Black Paintable Body Kit

                  Expedition 2022-2024 Air Design® Matte Black Paintable Body Kit

                  SKU: VML1Z78200B72AD

                  $746.15

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Floor Liner All-Weather, for 3rd Row, with 2nd Row Captain's Chairs

                  Expedition 2025, Floor Liner All-Weather, for 3rd Row, with 2nd Row Captain's Chairs

                  SKU: SL1Z7813086CA

                  $95.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2022-2024 Air Design® Star White Tri-Coat Painted Body Kit

                  Expedition 2022-2024 Air Design® Star White Tri-Coat Painted Body Kit

                  SKU: VML1Z78200B72AC

                  $1,229.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
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