Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Commercial Use Roadside Assistance Kit with Ford Logo

                  Commercial Use Roadside Assistance Kit with Ford Logo

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                  $219.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Expedition 2022-2025 Transmission Underbody Shield

                  Expedition 2022-2025 Transmission Underbody Shield

                  SKU: NL1Z5D032C

                  $330.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Expedition MAX 2025 Folding Cargo Area Protector with 2nd Row Bench Seat

                  Expedition MAX 2025 Folding Cargo Area Protector with 2nd Row Bench Seat

                  SKU: SL1Z99112A15FA

                  $590.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Remote Start System 100 Series Key Fob

                  Remote Start System 100 Series Key Fob

                  SKU: DA8Z19G364A

                  $375.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: JS7Z19A361A

                  $300.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Expedition 2022-2024 Air Design® Iconic Silver Painted Body Kit

                  Expedition 2022-2024 Air Design® Iconic Silver Painted Body Kit

                  SKU: VML1Z78200B72AB

                  $1,229.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Expedition 2025, Reversible Cargo Mat

                  Expedition 2025, Reversible Cargo Mat

                  SKU: SL1Z7813046AA

                  $210.00

                  Shipping: Ships by May 6
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                  Interior Light Kit

                  Interior Light Kit

                  SKU: CL8Z13E700AA

                  $315.00

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                  Expedition MAX 2022-2024 Air Design® Iconic Silver Painted Body Kit

                  Expedition MAX 2022-2024 Air Design® Iconic Silver Painted Body Kit

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