Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

                  F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

                  SKU: VFL3Z17N004D

                  $239.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Bucking Bronco Bimini Top Black with Light Gray

                  Bronco 4Dr 2021-2025 Bucking Bronco Bimini Top Black with Light Gray

                  SKU: VM2DZ54500W00L

                  $419.00

                  Hitch Receiver Aluminum Cap w/ Bronco Logo

                  Hitch Receiver Aluminum Cap w/ Bronco Logo

                  SKU: VM2DZ17F000A

                  $49.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Locking Fuel Plug

                  Locking Fuel Plug

                  SKU: 8U5Z9C268B

                  $30.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Retractable Flush Mount Black Stake-Pocket Tie-Downs 2pc Set

                  Retractable Flush Mount Black Stake-Pocket Tie-Downs 2pc Set

                  SKU: VFL3Z99000A64D

                  $49.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Black Molded Splash Guards Front Pair

                  Bronco Sport 2021-2024 Black Molded Splash Guards Front Pair

                  SKU: M1PZ16A550AA

                  $60.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect SWB Wagon 2014-2023 Side Window Air Deflectors 4-Piece Set

                  Transit Connect SWB Wagon 2014-2023 Side Window Air Deflectors 4-Piece Set

                  SKU: VGT1Z18246A

                  $89.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

                  Maverick 2022-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

                  SKU: VNZ6Z99132A08C

                  $49.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
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                  F-150 2015-2020 Molded Carbon Black Splash Guards Front Pair

                  F-150 2015-2020 Molded Carbon Black Splash Guards Front Pair

                  SKU: FL3Z16A550CA

                  $60.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
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