Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Chrome Plated Wheel Locks for Exposed Lugs

                  Chrome Plated Wheel Locks for Exposed Lugs

                  SKU: EK4Z1A043A

                  $70.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2012-2016 Black 3pc All Weather Rubber Floor Mats

                  Super Duty Crew Cab 2012-2016 Black 3pc All Weather Rubber Floor Mats

                  SKU: DC3Z2613300A

                  $150.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2024 Cargo Area Liner

                  Edge 2015-2024 Cargo Area Liner

                  SKU: FT4Z6111600AB

                  $130.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

                  SKU: VJL3Z10C744DS

                  $39.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Molded Splash Guards Front Pair

                  Transit 2015-2025 Molded Splash Guards Front Pair

                  SKU: EK3Z16A550AB

                  $60.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 UVS100 Custom Sunscreen

                  Super Duty 2017-2022 UVS100 Custom Sunscreen

                  SKU: VJC3Z78519A02A

                  $109.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Molded Splash Guards Rear Pair

                  Edge 2019-2024 Molded Splash Guards Rear Pair

                  SKU: KT4Z16A550AA

                  $60.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 UVS 100 Custom Sunscreen

                  Bronco Sport 2021-2025 UVS 100 Custom Sunscreen

                  SKU: VM1PZ78519A02A

                  $109.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  F-150 2021-2022 Chrome 3.0 Inch Round Exhaust Tip

                  F-150 2021-2022 Chrome 3.0 Inch Round Exhaust Tip

                  SKU: ML3Z5K238AA

                  $100.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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