Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2024-2025 Illuminated Door Sill Plates

                  Escape 2024-2025 Illuminated Door Sill Plates

                  SKU: VRL8Z99132A08A

                  $213.73

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Tow Recovery Hook

                  Tow Recovery Hook

                  SKU: 6M2Z17A954A

                  $40.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Paint Protection Film Kit

                  Bronco 2021-2025 Paint Protection Film Kit

                  SKU: VM2DZ2120000A

                  $399.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Carhartt Rear Row Seat Covers 60/40 in Gravel for SuperCab

                  Covercraft Carhartt Rear Row Seat Covers 60/40 in Gravel for SuperCab

                  SKU: VML3Z1863812B

                  $269.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Shadow Black Quarter Window Louvers

                  Mustang 2018-2023 Air Design® Shadow Black Quarter Window Louvers

                  SKU: VJR3Z63280B10CG

                  $269.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Retro Pink, Maroon & Purple Graphics

                  Ranger 2024-2025 Retro Pink, Maroon & Purple Graphics

                  SKU: VR1WZ6320000D

                  $209.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Covercraft Carhartt Protective Front Seat Covers 40/20/40 in Gravel

                  F-150 2015-2020 Covercraft Carhartt Protective Front Seat Covers 40/20/40 in Gravel

                  SKU: VFL3Z25600D20D

                  $399.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Red Passenger Assist Handle

                  Bronco 2021-2025 Red Passenger Assist Handle

                  SKU: S2DZ78044E42AB

                  $240.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Covercraft Carhartt Front Protective Seat Covers in Pebble Grey

                  Bronco 2Dr 2021-2025 Covercraft Carhartt Front Protective Seat Covers in Pebble Grey

                  SKU: VM2DZ15600D20B

                  $319.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
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