Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Expedition MAX 2025 Folding Cargo Area Protector

                  Expedition MAX 2025 Folding Cargo Area Protector

                  SKU: SL1Z99112A15BA

                  $470.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Overland Stand Alone Changing Room/Shower

                  Overland Stand Alone Changing Room/Shower

                  SKU: VNB3Z99000C38C

                  $319.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Rear Swing Gate Tailgate Folding Table

                  Bronco 2021-2025 Rear Swing Gate Tailgate Folding Table

                  SKU: VM2DZ78407A99B

                  $239.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Coverking® Dark Blue Full Vehicle Outdoor Cover for Dark Horse, Pedestal/High Spoiler

                  Mustang 2024-2025 Coverking® Dark Blue Full Vehicle Outdoor Cover for Dark Horse, Pedestal/High Spoiler

                  SKU: VRR3Z19A412N

                  $589.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Console Vault Vehicle Safe for Full Floor Console

                  Console Vault Vehicle Safe for Full Floor Console

                  SKU: VFL3Z2806202A

                  $329.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Covercraft Carhartt Gravel Front Seat Savers

                  Maverick 2022-2025 Covercraft Carhartt Gravel Front Seat Savers

                  SKU: VNZ6Z15600D20AB

                  $299.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Covercraft Carhartt Brown Front Row Seat Covers 40/20/40

                  Super Duty 2017-2022 Covercraft Carhartt Brown Front Row Seat Covers 40/20/40

                  SKU: VHC3Z25600D20CB

                  $399.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Super Duty 2019-2022 Carhartt Gravel Protective RR 60/40 without Arm Seat Covers

                  Super Duty 2019-2022 Carhartt Gravel Protective RR 60/40 without Arm Seat Covers

                  SKU: VKC3Z1863812BB

                  $237.35

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
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                  Covercraft Carhartt Rear Row Seat Covers 60/40 in Gravel for SuperCab

                  Covercraft Carhartt Rear Row Seat Covers 60/40 in Gravel for SuperCab

                  SKU: VML3Z1863812BC

                  $228.53

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
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