Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit Connect 2019-2023 LWB 5pc All Weather Floor Liner Tray

                  Transit Connect 2019-2023 LWB 5pc All Weather Floor Liner Tray

                  SKU: KT1Z1713300EA

                  $205.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Neoprene Front Seat Covers in Black

                  Bronco Sport 2021-2025 Neoprene Front Seat Covers in Black

                  SKU: VM1PZ15600D20B

                  $289.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty DRW 2011-2026 Splash Rear Guard Pair w/ Black Ford Logo

                  Super Duty DRW 2011-2026 Splash Rear Guard Pair w/ Black Ford Logo

                  SKU: HC3Z16A550J

                  $170.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025, Storage Bag Kit

                  Bronco 2021-2025, Storage Bag Kit

                  SKU: VM2DZ78676A00B

                  $429.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Gatorback Gunmetal Ford Logo Splash Guards Rear Pair

                  F-150 2021-2025 Gatorback Gunmetal Ford Logo Splash Guards Rear Pair

                  SKU: VML3Z16A550NB

                  $319.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2024-2025 Coverking Neosupreme Front Seat Covers

                  Bronco Sport 2024-2025 Coverking Neosupreme Front Seat Covers

                  SKU: VR1PZ15600D20F

                  $269.00

                  F-150 2021-2025 Gatorback Gunmetal Ford Logo Splash Guards Front Pair

                  F-150 2021-2025 Gatorback Gunmetal Ford Logo Splash Guards Front Pair

                  SKU: VML3Z16A550FB

                  $319.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2025 Ford TG Stamping, Opaque White Ink Spare 35 inch Tire Cover

                  Bronco 2025 Ford TG Stamping, Opaque White Ink Spare 35 inch Tire Cover

                  SKU: R2DZ9945026D

                  $125.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Soft Canvas Bimini Top

                  Bronco 2Dr 2021-2025 Soft Canvas Bimini Top

                  SKU: VM2DZ54500W00C

                  $389.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
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