Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Battery Jump Start Kit - GENIUS10

                  Battery Jump Start Kit - GENIUS10

                  SKU: VJL3Z10A765FA

                  $129.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Passenger Side Retractable Side Step for 6.5' Bed

                  F-150 2015-2020 Passenger Side Retractable Side Step for 6.5' Bed

                  SKU: FL3Z1520040F

                  $500.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2025, Floor Mats, Carpeted, 60 oz., 4-pc Set, Black

                  Bronco Sport 2025, Floor Mats, Carpeted, 60 oz., 4-pc Set, Black

                  SKU: S1PZ7813086AA

                  $235.00

                  Shipping: Ships by Aug 10
                  Dealer Pickup: Not Available
                  Add to Cart
                  F-150 2021-2023 Tailgate Light Bar with LED Factory Lights

                  F-150 2021-2023 Tailgate Light Bar with LED Factory Lights

                  SKU: VML3Z13B678B

                  $449.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2021 Air Design® Grabber Yellow Side Scoop

                  Mustang 2021 Air Design® Grabber Yellow Side Scoop

                  SKU: VMR3Z63279D36AC

                  $269.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta ST 2014-2019 Cargo Area Liner

                  Fiesta ST 2014-2019 Cargo Area Liner

                  SKU: EE8Z6111600AA

                  $130.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Black TecRail Bed Rail for 6.5' Bed

                  F-150 2021-2025 Black TecRail Bed Rail for 6.5' Bed

                  SKU: VML3Z9955200B

                  $779.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Cargo Area Liner

                  Escape 2020-2024 Cargo Area Liner

                  SKU: LJ6Z6111600AA

                  $130.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: DL3Z19A361A

                  $245.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
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