Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Reg Cab Chrome Side Window Air Deflectors

                  Reg Cab Chrome Side Window Air Deflectors

                  SKU: VFL3Z18246C

                  $119.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Gatorback Bucking Bronco Logo Splash Guards Front without Rock Rails or Steps

                  Bronco 2021-2025 Gatorback Bucking Bronco Logo Splash Guards Front without Rock Rails or Steps

                  SKU: VM2DZ16A550F

                  $499.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2015 Cross Bars 2pc Set

                  Explorer 2011-2015 Cross Bars 2pc Set

                  SKU: BB5Z7855100AA

                  $175.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2025 Trailer Hitch Pintle Mount

                  Super Duty 2011-2025 Trailer Hitch Pintle Mount

                  SKU: BC3Z19A282B

                  $125.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025, Tailgate Lightbar Assembly

                  Ranger 2024-2025, Tailgate Lightbar Assembly

                  SKU: VRB3Z13B678A

                  $449.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2023-2025 Garage Storage Bags Hard Top Removable Glass

                  Bronco 2Dr 2023-2025 Garage Storage Bags Hard Top Removable Glass

                  SKU: VP2DZ54502H07A

                  $189.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 Gatorback Front Splash Guards w/Ford Oval Stainless

                  Super Duty 2023-2025 Gatorback Front Splash Guards w/Ford Oval Stainless

                  SKU: VPC3Z16A550A

                  $359.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Transit Connect 2014-2023 Trailer Hitch 2" Receiver

                  Transit Connect 2014-2023 Trailer Hitch 2" Receiver

                  SKU: VDT1Z19D520H

                  $355.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Ranger 2019-2023 Black Bedliner
                  colorblack

                  Ranger 2019-2023 Black Bedliner

                  SKU: KB3Z9900038AB

                  $425.00

                  Pickup Required
                  Pickup: Free at Dealer
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