Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

                  SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

                  SKU: VFL3Z5420049M

                  $119.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Black with Ford Logo Front Pair Heavy Duty (flat) Splash Guard

                  Ranger 2019-2023 Black with Ford Logo Front Pair Heavy Duty (flat) Splash Guard

                  SKU: KB3Z16A550CB

                  $105.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Canoe Carrier

                  Yakima Rack Mounted Canoe Carrier

                  SKU: VKB3Z7855100D

                  $199.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2012-2018 5Dr w/ Subwoofer Cargo Area Liner

                  Focus 2012-2018 5Dr w/ Subwoofer Cargo Area Liner

                  SKU: CM5Z6111600HA

                  $130.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2025 Illuminated Keyless Entry Keypad

                  Explorer 2025 Illuminated Keyless Entry Keypad

                  SKU: LB5Z7820555E

                  $185.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2025 SuperCrew Smoke Low Profile Side Window Deflectors

                  Ranger 2019-2025 SuperCrew Smoke Low Profile Side Window Deflectors

                  SKU: VPB3Z18246A

                  $109.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2025 Ford Sasquatch Logo #2 35 inch Tire Cover

                  Bronco 2025 Ford Sasquatch Logo #2 35 inch Tire Cover

                  SKU: R2DZ9945026H

                  $125.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2010-2012 Cargo Area Liner

                  Escape 2010-2012 Cargo Area Liner

                  SKU: 8L8Z6111600AB

                  $130.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Racing Shift Knob 6-Speed

                  Ford Racing Shift Knob 6-Speed

                  SKU: M7213M8

                  $105.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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