Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Chrome Plated Wheel Lock Kit for Exposed Lugs

                  Chrome Plated Wheel Lock Kit for Exposed Lugs

                  SKU: 6L3Z1A043AA

                  $70.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2021-2023 Tufskinz Carbon Fiber Tailgate Letter Inserts

                  Ranger 2021-2023 Tufskinz Carbon Fiber Tailgate Letter Inserts

                  SKU: VNB3Z9942528AA

                  $79.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  EcoSport 2018-2022 Molded Splash Guards Rear Pair

                  EcoSport 2018-2022 Molded Splash Guards Rear Pair

                  SKU: JN1Z16A550C

                  $60.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 1 1/4" Class II

                  Trailer Hitch Ball Mount 1 1/4" Class II

                  SKU: BL8Z19A282A

                  $30.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2024-2025 Tailgate Lettering - Electric Spice for Pro-Access Tailgate

                  F-150 2024-2025 Tailgate Lettering - Electric Spice for Pro-Access Tailgate

                  SKU: VSL3Z9942528AB

                  $79.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Stainless Steel Door Sill Plates

                  Bronco Sport 2021-2025 Stainless Steel Door Sill Plates

                  SKU: VM1PZ99132A08A

                  $99.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2016 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  Escape 2013-2016 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  SKU: VCJ5Z16C900A

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2024-2025 Tailgate Lettering - Pink for Pro-Access Tailgate

                  F-150 2024-2025 Tailgate Lettering - Pink for Pro-Access Tailgate

                  SKU: VSL3Z9942528AD

                  $79.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCab 2019-2023 Black Platinum Door Sill Plates

                  Ranger SuperCab 2019-2023 Black Platinum Door Sill Plates

                  SKU: VKB3Z99132A08B

                  $79.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
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