Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Heavy Duty Stainless Splash Guards Front or Rear Pair

                  Heavy Duty Stainless Splash Guards Front or Rear Pair

                  SKU: CL3Z16A550K

                  $170.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Stainless Steel Door Sill Plates

                  Bronco 4Dr 2021-2025 Stainless Steel Door Sill Plates

                  SKU: VM2DZ99132A08C

                  $129.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Premium Flat Black Splash Guards with Bright Accent, Rear Pair

                  Premium Flat Black Splash Guards with Bright Accent, Rear Pair

                  SKU: CL3Z16A550X

                  $170.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554C

                  $199.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2013-2014 Boss/Cal Special Rear Lower Fascia

                  Mustang 2013-2014 Boss/Cal Special Rear Lower Fascia

                  SKU: DR3Z17F828BA

                  $190.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2024 Illuminated Keyless Entry Keypad

                  Escape 2024 Illuminated Keyless Entry Keypad

                  SKU: LJ6Z14A626AA

                  $185.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  F-150 Lightning 2022-2025 Frunk Cargo Area Protector

                  F-150 Lightning 2022-2025 Frunk Cargo Area Protector

                  SKU: VNL3Z9913042A

                  $109.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  2021-2025 Bronco Sport Matte Black Hood Graphic

                  2021-2025 Bronco Sport Matte Black Hood Graphic

                  SKU: VM1PZ6320000A

                  $119.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Escape 2013-2019 Low Profile Side Window Air Deflectors

                  Escape 2013-2019 Low Profile Side Window Air Deflectors

                  SKU: VJ5DZ18246A

                  $109.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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