Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Expedition 2018-2020 Espresso Carpeted Floor Mats 4-Piece Set

                  Expedition 2018-2020 Espresso Carpeted Floor Mats 4-Piece Set

                  SKU: JL1Z7813300FB

                  $125.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition EL 2025, Floor Liner All-Weather, for 3rd Row, with 2nd Row Bench Seat

                  Expedition EL 2025, Floor Liner All-Weather, for 3rd Row, with 2nd Row Bench Seat

                  SKU: SL1Z7813086DA

                  $95.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus RS 2016-2018 Black Carbon Fiber 6-Speed Shift Knob

                  Focus RS 2016-2018 Black Carbon Fiber 6-Speed Shift Knob

                  SKU: H1EZ7213A

                  $135.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2024 UVS100 Custom Sunscreen

                  Edge 2015-2024 UVS100 Custom Sunscreen

                  SKU: VJT4Z78519A02A

                  $109.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2025, Regular Cab Floor Mats, Carpeted, 60 oz., 2-pc, Black

                  Super Duty 2025, Regular Cab Floor Mats, Carpeted, 60 oz., 2-pc, Black

                  SKU: SC3Z2513086CA

                  $195.00

                  Shipping: More inventory coming soon
                  Dealer Pickup: Not Available
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                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  SKU: VM2DZ54407B00A

                  $119.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  E-Series Van 2010-2015 Front Seat Covers in Charcoal

                  E-Series Van 2010-2015 Front Seat Covers in Charcoal

                  SKU: VBC2Z16600D20B

                  $149.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  F-150 CrewCab 2021-2025 Putco Black Platinum Stainless Steel Door Sill Plates

                  F-150 CrewCab 2021-2025 Putco Black Platinum Stainless Steel Door Sill Plates

                  SKU: VML3Z99132A08B

                  $169.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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