Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit Connect 2016-2017 Ford Perimeter Plus Vehicle Security System

                  Transit Connect 2016-2017 Ford Perimeter Plus Vehicle Security System

                  SKU: GT1Z19A361A

                  $245.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Console Vault® In-Vehicle Safe for use with Captain's Chairs

                  Ranger 2024-2025 Console Vault® In-Vehicle Safe for use with Captain's Chairs

                  SKU: VR1WZ9906202A

                  $349.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 Tufskinz Door Sill Protector Kit with Bronco Logo

                  Bronco 2Dr 2021-2025 Tufskinz Door Sill Protector Kit with Bronco Logo

                  SKU: VM2DZ99132A08J

                  $49.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Air Design® Shadow Black Roof Spoiler

                  Bronco Sport 2021-2025 Air Design® Shadow Black Roof Spoiler

                  SKU: VM1PZ9944210BA

                  $389.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Black Lettering Hood Badge

                  Explorer 2020-2025 Black Lettering Hood Badge

                  SKU: LB5Z16606A

                  $110.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Mustang 2011-2012 Front Lower Fascia w/o Fog Lights

                  Mustang 2011-2012 Front Lower Fascia w/o Fog Lights

                  SKU: BR3Z17626AB

                  $315.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

                  EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

                  SKU: VJN1Z18246A

                  $109.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 UVS100® Custom Sunscreen

                  Super Duty 2023-2025 UVS100® Custom Sunscreen

                  SKU: VPC3Z78519A02A

                  $109.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 VISCO Custom Graphics Blackout Package Hood Cowl and Stripe for 4-Door

                  Bronco 2021-2025 VISCO Custom Graphics Blackout Package Hood Cowl and Stripe for 4-Door

                  SKU: VM2DZ6320000E

                  $219.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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