Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 SuperCrew 2015-2020 Black Platinum Door Sill Plates

                  F-150 SuperCrew 2015-2020 Black Platinum Door Sill Plates

                  SKU: VFL3Z99132A08C

                  $129.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Bed Divider Kit

                  Maverick 2022-2025 Bed Divider Kit

                  SKU: NZ6Z99286A72A

                  $325.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Air Design® Satin Black Hood Scoop

                  Ranger 2019-2023 Air Design® Satin Black Hood Scoop

                  SKU: VKL5Z16C630A

                  $399.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Putco Black Platinum 4pc Door Sill Plates Kit

                  Maverick 2022-2025 Putco Black Platinum 4pc Door Sill Plates Kit

                  SKU: VNZ6Z99132A08A

                  $149.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz Cove

                  Napier Sportz Cove

                  SKU: VPM1Z99000C38A

                  $159.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2022-2025 Gatorback Black Oval Splash Guards Rear Pair

                  Explorer 2022-2025 Gatorback Black Oval Splash Guards Rear Pair

                  SKU: VNB5Z16A550B

                  $249.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Mustang 2024-2025 Air Design® Grabber Blue Quarter Window Scoop Kit (Coupe)

                  Mustang 2024-2025 Air Design® Grabber Blue Quarter Window Scoop Kit (Coupe)

                  SKU: VPR3Z63280B10AG

                  $359.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  F-150 2015-2020 Console Vault Vehicle Safe

                  F-150 2015-2020 Console Vault Vehicle Safe

                  SKU: VFL3Z2806202B

                  $329.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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