Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Edge 2020-2024 Gatorback Blue Ford Logo Splash Guards Rear Pair

                  Edge 2020-2024 Gatorback Blue Ford Logo Splash Guards Rear Pair

                  SKU: VLT4Z16A550C

                  $259.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2018-2021 Gatorback Flat Splash Guards Rear Pair

                  Expedition 2018-2021 Gatorback Flat Splash Guards Rear Pair

                  SKU: VJL1Z16A550A

                  $349.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect LWB 2019-2023 4pc All Weather Floor Liner Tray

                  Transit Connect LWB 2019-2023 4pc All Weather Floor Liner Tray

                  SKU: KT1Z1713300DA

                  $205.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Race Red Side Quarter Panel Scoop

                  Mustang 2018-2023 Air Design® Race Red Side Quarter Panel Scoop

                  SKU: VJR3Z63279D36CB

                  $269.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Bronco Sport 2025 Console Vault Vehicle Safe

                  Bronco Sport 2025 Console Vault Vehicle Safe

                  SKU: VS1PZ9906202A

                  $359.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  F-150 2015-2025 Chrome Bed Rails with Chrome End Caps for 5.5' Bed

                  F-150 2015-2025 Chrome Bed Rails with Chrome End Caps for 5.5' Bed

                  SKU: VFL3Z9955200A

                  $459.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Bushwacker Paintable Fender Flares

                  Bronco Sport 2021-2025 Bushwacker Paintable Fender Flares

                  SKU: VM1PZ16268BC

                  $499.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 Soft Canvas Bimini Top

                  Bronco 2Dr 2021-2025 Soft Canvas Bimini Top

                  SKU: VM2DZ54500W00C

                  $389.00

                  Shipping: Ships by Jun 12
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                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: ML3Z2504810AA

                  $75.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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