Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2024-2025 Air Design® Gloss Black Rear Deck Spoiler for Coupe Only

                  Mustang 2024-2025 Air Design® Gloss Black Rear Deck Spoiler for Coupe Only

                  SKU: VPR3Z6344210A

                  $379.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024 Splash Guard - Heavy Duty (flat), Rear Pair, Black with Ford Logo

                  Ranger 2024 Splash Guard - Heavy Duty (flat), Rear Pair, Black with Ford Logo

                  SKU: KB3Z16A550N

                  $95.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Aeroskin Black Textured Hood Deflector

                  Ranger 2019-2023 Aeroskin Black Textured Hood Deflector

                  SKU: VKB3Z16C900B

                  $89.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2022 Outdoor Small Wing Full Vehicle Cover Black with White Print

                  Mustang GT500 2020-2022 Outdoor Small Wing Full Vehicle Cover Black with White Print

                  SKU: VLR3Z19A412N

                  $429.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Regular Cab Low Profile Smoke Side Window Deflectors - 2 Piece Set

                  Regular Cab Low Profile Smoke Side Window Deflectors - 2 Piece Set

                  SKU: VML3Z18246M

                  $79.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Carhartt Rear Row Seat Covers 60/40 w/o Armrest in Brown

                  Covercraft Carhartt Rear Row Seat Covers 60/40 w/o Armrest in Brown

                  SKU: VML3Z2663812L

                  $309.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Bronco 2024 Trailer Tow Kit

                  Bronco 2024 Trailer Tow Kit

                  SKU: VP2DZ15A416B

                  $499.00

                  + $196.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2020-2023 Air Design® Iconic Silver/Silver Radiance Quarter Window Louvers

                  Mustang 2020-2023 Air Design® Iconic Silver/Silver Radiance Quarter Window Louvers

                  SKU: VKR3Z63280B10CC

                  $269.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  F-150 2018-2020 Lund Fender Flares

                  F-150 2018-2020 Lund Fender Flares

                  SKU: VJL3Z16268E

                  $469.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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