Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Edge 2012-2014 4pc Front and Rear Ebony Black Carpet Floor Mat Set

                  Edge 2012-2014 4pc Front and Rear Ebony Black Carpet Floor Mat Set

                  SKU: CT4Z7813300AA

                  $125.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Eruption Green Grille Letters

                  Bronco Sport 2021-2025 TufSkinz Eruption Green Grille Letters

                  SKU: VN1PZ9942528AG

                  $49.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Ford Fast Charging Adapter (NACS)

                  Ford Fast Charging Adapter (NACS)

                  SKU: VRK9Z10E826A

                  $200.00

                  Shipping: Ships by May 19
                  Dealer Pickup: Not Available
                  Add to Cart
                  Mustang 2024-2025 Air Design® Satin Black Front Fascia Splitter Kit for Base and GT Models

                  Mustang 2024-2025 Air Design® Satin Black Front Fascia Splitter Kit for Base and GT Models

                  SKU: VPR3Z17626A

                  $319.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang 2024-2025 Coverking® Black Full Vehicle Indoor Cover for Black Pack Coupe with Performance Pack, Pedestal/High Spoiler

                  Mustang 2024-2025 Coverking® Black Full Vehicle Indoor Cover for Black Pack Coupe with Performance Pack, Pedestal/High Spoiler

                  SKU: VRR3Z19A412J

                  $469.00

                  Mustang 2024-2025 Over-the-Top Graphics - Black/Gray for Ecoboost

                  Mustang 2024-2025 Over-the-Top Graphics - Black/Gray for Ecoboost

                  SKU: PR3Z5420000FA

                  $460.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Overland Roof Rail Mounted Camping Shower

                  Overland Roof Rail Mounted Camping Shower

                  SKU: VNB3Z99000C38B

                  $319.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Explorer 2015-2019 Cargo Area Liner

                  Explorer 2015-2019 Cargo Area Liner

                  SKU: BB5Z6111600AA

                  $130.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Off-Road Style Cross Bar Kit

                  Bronco Sport 2021-2025 Off-Road Style Cross Bar Kit

                  SKU: M1PZ7855100BC

                  $350.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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