Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  VOXX Stanchion Mount for Portable RSE, X-Premium

                  VOXX Stanchion Mount for Portable RSE, X-Premium

                  SKU: VM1PZ99519K22A

                  $49.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 DeeZee Fender Sight Delete (Handle Asst.) Kit

                  Bronco 2021-2025 DeeZee Fender Sight Delete (Handle Asst.) Kit

                  SKU: VM2DZ7820038A

                  $199.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Reg Cab/SuperCab 2021-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

                  F-150 Reg Cab/SuperCab 2021-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

                  SKU: VML3Z99132A08G

                  $49.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554A

                  $169.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SKU: VFL3Z9920554D

                  $199.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 All-Weather Floor Liners

                  Ranger 2024-2025 All-Weather Floor Liners

                  SKU: R1WZ1613086AA

                  $195.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Taurus 2010-2019 Cargo Area Liner

                  Taurus 2010-2019 Cargo Area Liner

                  SKU: AG1Z6111600AA

                  $130.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  F-150 Crew Cab 2009-2014 Side Window Air Deflectors

                  F-150 Crew Cab 2009-2014 Side Window Air Deflectors

                  SKU: VGL3Z18246E

                  $99.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  F-150 SuperCrew 2015-2020 Black Platinum Door Sill Plates

                  F-150 SuperCrew 2015-2020 Black Platinum Door Sill Plates

                  SKU: VFL3Z99132A08C

                  $129.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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