Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Reg Cab/SuperCab 2021-2025 Tufskinz Red Lettering on Black Texture Door Sill Kit

                  F-150 Reg Cab/SuperCab 2021-2025 Tufskinz Red Lettering on Black Texture Door Sill Kit

                  SKU: VML3Z99132A08H

                  $49.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2014-2023 Molded Splash Guards Front Pair

                  Transit Connect 2014-2023 Molded Splash Guards Front Pair

                  SKU: DT1Z16A550A

                  $60.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2015 Lund Aeroskin Hood Deflector

                  Explorer 2011-2015 Lund Aeroskin Hood Deflector

                  SKU: VBB5Z16C900C

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  VOXX IR Headphones for Portable RSE, X-Premium

                  VOXX IR Headphones for Portable RSE, X-Premium

                  SKU: VM1PZ18C604A

                  $49.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Velocity Blue Grille Letters

                  Bronco Sport 2021-2025 TufSkinz Velocity Blue Grille Letters

                  SKU: VN1PZ9942528AC

                  $49.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024 Splash Guard - Heavy Duty (flat), Rear Pair, Black with Ford Logo

                  Ranger 2024 Splash Guard - Heavy Duty (flat), Rear Pair, Black with Ford Logo

                  SKU: KB3Z16A550N

                  $95.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Black Platinum Stainless Steel Tailgate Lettering

                  Ranger 2019-2023 Black Platinum Stainless Steel Tailgate Lettering

                  SKU: VKB3Z9942528B

                  $79.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Regular Cab Low Profile Smoke Side Window Deflectors - 2 Piece Set

                  Regular Cab Low Profile Smoke Side Window Deflectors - 2 Piece Set

                  SKU: VML3Z18246M

                  $79.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  VOXX Stanchion Mount for Portable RSE, X-Premium

                  VOXX Stanchion Mount for Portable RSE, X-Premium

                  SKU: VM1PZ99519K22A

                  $49.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
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