Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Black Carbon Fiber 5-Speed Shift Knob

                  Black Carbon Fiber 5-Speed Shift Knob

                  SKU: FM5Z7213A

                  $105.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

                  EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

                  SKU: VJN1Z18246A

                  $109.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Liftgate Privacy Curtain

                  Liftgate Privacy Curtain

                  SKU: VNL1Z99000C38A

                  $119.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta 2012-2019 4pc Charcoal Black Carpet Floor Mat Set

                  Fiesta 2012-2019 4pc Charcoal Black Carpet Floor Mat Set

                  SKU: CA6Z5413300AB

                  $105.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Cross Bars 2pc Set

                  Cross Bars 2pc Set

                  SKU: 7T4Z7855100BA

                  $150.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Matte Black Hood Louver

                  Mustang 2018-2023 Air Design® Matte Black Hood Louver

                  SKU: VJR3Z16C630C

                  $199.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2015-2018 Carbon Fiber Emergency Brake Handle

                  Focus 2015-2018 Carbon Fiber Emergency Brake Handle

                  SKU: G1EZ2780A

                  $195.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2025 Ford TG Stamping, Opaque White Ink Spare 35 inch Tire Cover

                  Bronco 2025 Ford TG Stamping, Opaque White Ink Spare 35 inch Tire Cover

                  SKU: R2DZ9945026D

                  $125.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Air Design® Air Curtain Set for Base Model

                  Mustang 2024-2025 Air Design® Air Curtain Set for Base Model

                  SKU: VPR3Z17626B

                  $169.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
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