Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Chrome Plated Wheel Locks for Exposed Lugs

                  Chrome Plated Wheel Locks for Exposed Lugs

                  SKU: EK4Z1A043A

                  $70.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tailgate Bed Liner

                  F-150 2021-2025 Tailgate Bed Liner

                  SKU: ML3Z9900038C

                  $80.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Black Bed Mat

                  Maverick 2022-2025 Black Bed Mat

                  SKU: NZ6Z99112A15B

                  $170.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Aeroskin Smoke Hood Deflector

                  Explorer 2020-2025 Aeroskin Smoke Hood Deflector

                  SKU: VLB5Z16C900B

                  $89.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Standard Interface Plate Kit

                  Standard Interface Plate Kit

                  SKU: HC3Z9928408AA

                  $70.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Expedition 2018-2024 Rear All Weather Rubber Floor Mat for 3rd Row

                  Expedition 2018-2024 Rear All Weather Rubber Floor Mat for 3rd Row

                  SKU: JL1Z7813182AA

                  $100.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 Front Molded Splash Guards with Ford Oval Logo

                  Super Duty 2017-2022 Front Molded Splash Guards with Ford Oval Logo

                  SKU: HC3Z16A550CB

                  $60.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Envelope Style Cargo Net

                  Envelope Style Cargo Net

                  SKU: JL1Z7855066A

                  $70.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  F-150 2015-2020 Matte Black Textured Hood Deflector

                  F-150 2015-2020 Matte Black Textured Hood Deflector

                  SKU: VJL3Z16C900A

                  $99.00

                  Shipping: Ships by May 8
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