Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Commercial Use Roadside Assistance Kit with Ford Logo

                  Commercial Use Roadside Assistance Kit with Ford Logo

                  SKU: VJL3Z19F515BA

                  $219.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Cargo Area Liner for Behind 3rd Row Seat

                  Explorer 2020-2025 Cargo Area Liner for Behind 3rd Row Seat

                  SKU: LB5Z7811600AB

                  $170.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System 100 Series Key Fob

                  Remote Start System 100 Series Key Fob

                  SKU: DA8Z19G364A

                  $375.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Clamp On Cross Bars 2pc Set

                  Explorer 2020-2025 Clamp On Cross Bars 2pc Set

                  SKU: LB5Z7855100AC

                  $325.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: JS7Z19A361A

                  $300.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2025, Lighted Front Grille Ford Oval

                  Explorer 2025, Lighted Front Grille Ford Oval

                  SKU: VRL2Z8213A

                  $309.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Cargo Area Liner

                  Explorer 2011-2019 Cargo Area Liner

                  SKU: BB5Z6111600BB

                  $130.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2016-2017 Trailer Hitch

                  Explorer 2016-2017 Trailer Hitch

                  SKU: GB5Z19D520C

                  $390.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  ECCO Back Up Reverse Alarm

                  ECCO Back Up Reverse Alarm

                  SKU: VAC3Z14N137A

                  $105.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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