Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Thule Rack Mounted Folding Kayak Carrier

                  Thule Rack Mounted Folding Kayak Carrier

                  SKU: VM1PZ7855100D

                  $349.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Cargo Badge Light

                  Cargo Badge Light

                  SKU: VRB5Z13776A

                  $119.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  4Knines Charcoal Pet Rear Seat Covers

                  4Knines Charcoal Pet Rear Seat Covers

                  SKU: VNZ6Z1863812A

                  $159.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2010-2012 Charcoal Cargo Security Cover

                  Escape 2010-2012 Charcoal Cargo Security Cover

                  SKU: 9L8Z7845440AC

                  $230.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Cargo Area Mat with Lok Blocks

                  Cargo Area Mat with Lok Blocks

                  SKU: VLV4Z9913042A

                  $109.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

                  Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

                  SKU: VKB3Z7855100AE

                  $279.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2014-2019 Class II Trailer Hitch

                  Escape 2014-2019 Class II Trailer Hitch

                  SKU: DJ5Z19D520A

                  $315.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

                  Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

                  SKU: VKB3Z7855100P

                  $499.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  SKU: KB3Z14A626B

                  $125.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
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