Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Remote Start System Bi-Directional Extra Key Fob

                  Remote Start System Bi-Directional Extra Key Fob

                  SKU: DL3Z15K601A

                  $110.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2012-2014 4pc Front and Rear Ebony Black Carpet Floor Mat Set

                  Edge 2012-2014 4pc Front and Rear Ebony Black Carpet Floor Mat Set

                  SKU: CT4Z7813300AA

                  $125.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2011-2014 Cargo Area Liner

                  Edge 2011-2014 Cargo Area Liner

                  SKU: BT4Z6111600AA

                  $130.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz Cove

                  Napier Sportz Cove

                  SKU: VPM1Z99000C38A

                  $159.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Cross Bars 2pc Set

                  Cross Bars 2pc Set

                  SKU: 7T4Z7855100BA

                  $150.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Canoe Carrier

                  Yakima Rack Mounted Canoe Carrier

                  SKU: VKB3Z7855100D

                  $199.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2024 Black 4pc Carpet Floor Mat Set

                  Edge 2015-2024 Black 4pc Carpet Floor Mat Set

                  SKU: FT4Z5813300BA

                  $130.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Off-Road Assistance Kit With Ford Logo

                  Off-Road Assistance Kit With Ford Logo

                  SKU: VNK4Z19F515A

                  $199.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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