Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty DRW 2023-2025 Gatorback Rear Splash Guards w/Super Duty Die-Stamped Stainless Insert

                  Super Duty DRW 2023-2025 Gatorback Rear Splash Guards w/Super Duty Die-Stamped Stainless Insert

                  SKU: VPC3Z16A550T

                  $649.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Air Design® Gloss Black Quarter Window Louvers - Not for Use with Convertible Models

                  Mustang 2024-2025 Air Design® Gloss Black Quarter Window Louvers - Not for Use with Convertible Models

                  SKU: VPR3Z63280B10B

                  $353.73

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Yakima Adjustable Bed Rack

                  Yakima Adjustable Bed Rack

                  SKU: VKB3Z9955100B

                  $1,468.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 Gatorback Front Splash Guards w/Black Ford Oval

                  Super Duty 2023-2025 Gatorback Front Splash Guards w/Black Ford Oval

                  SKU: VPC3Z16A550B

                  $359.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Yakima Seven Gallon Road Shower

                  Yakima Seven Gallon Road Shower

                  SKU: VNL1Z78550B44A

                  $599.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Transit 2021-2025 Thule Cross Bar Kit

                  Transit 2021-2025 Thule Cross Bar Kit

                  SKU: VNK4Z7855100A

                  $769.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Expedition MAX 2022-2024 Air Design® Agate Black Painted Body Kit

                  Expedition MAX 2022-2024 Air Design® Agate Black Painted Body Kit

                  SKU: VML1Z78200B72BA

                  $1,419.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Ranger 2006-2011 Trailer Hitch Class III/IV

                  Ranger 2006-2011 Trailer Hitch Class III/IV

                  SKU: XL5Z17D826AB

                  $305.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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