Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit 2019 Trailer Hitch Electrics Kit

                  Transit 2019 Trailer Hitch Electrics Kit

                  SKU: KK4Z15A416B

                  $360.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Air Design® Satin Black Roof Spoiler

                  Bronco Sport 2021-2025 Air Design® Satin Black Roof Spoiler

                  SKU: VM1PZ9944210A

                  $249.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Eye Bolts for T-Slot Bar 2pc Set

                  Yakima Eye Bolts for T-Slot Bar 2pc Set

                  SKU: VKB3Z99000A64A

                  $29.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Titanium Truck Hardware Tailgate Lettering Inserts Platinum Trim Level Truck Hardware

                  Super Duty 2023-2025 Titanium Truck Hardware Tailgate Lettering Inserts Platinum Trim Level Truck Hardware

                  SKU: VPC3Z9942528C

                  $129.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Bike Carrier Hitch Swing Adaptor

                  Yakima Bike Carrier Hitch Swing Adaptor

                  SKU: VKB3Z7855100N

                  $439.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2021 Indoor Black Full Car Cover for Small Wing Models

                  Mustang GT500 2020-2021 Indoor Black Full Car Cover for Small Wing Models

                  SKU: VLR3Z19A412E

                  $299.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2022-2023 Air Design® Atlas Blue Side Scoop

                  Mustang 2022-2023 Air Design® Atlas Blue Side Scoop

                  SKU: VKR3Z63279D36AB

                  $269.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025, Rear Seatback Cargo Bag Kit

                  Bronco Sport 2021-2025, Rear Seatback Cargo Bag Kit

                  SKU: VM1PZ78676A00A

                  $259.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2023-2025 LIGHTED FORD OVAL FRONT HALOGEN & LED REFLECTOR FOR VEHICLES WITH FRONT CAMERA FOR XLT

                  F-150 2023-2025 LIGHTED FORD OVAL FRONT HALOGEN & LED REFLECTOR FOR VEHICLES WITH FRONT CAMERA FOR XLT

                  SKU: VML3Z8A224H

                  $309.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
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