Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick 2022-2025 Polished Stainless Steel Tailgate Lettering

                  Maverick 2022-2025 Polished Stainless Steel Tailgate Lettering

                  SKU: VNZ6Z9942528B

                  $89.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Lockable Cargo Box

                  Yakima Rack Mounted Lockable Cargo Box

                  SKU: VKB3Z7855100FB

                  $769.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger Crew Cab 2019-2023 Matte Black Body Side Speed Stripe Kit

                  Ranger Crew Cab 2019-2023 Matte Black Body Side Speed Stripe Kit

                  SKU: VKB3Z6320000D

                  $99.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2015-2018 Rear Bumper Protector

                  Focus 2015-2018 Rear Bumper Protector

                  SKU: F1EZ17B807AA

                  $100.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  SKU: KR3Z3D008A

                  $540.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Escape 2017-2019 Lund Aeroskin Smoke Hood Deflector

                  Escape 2017-2019 Lund Aeroskin Smoke Hood Deflector

                  SKU: VGJ5Z16C900A

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Ranger 2024-2025, Trailer Hitch Receiver

                  Ranger 2024-2025, Trailer Hitch Receiver

                  SKU: R1WZ19D520A

                  $650.00

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                  Maverick 2022-2025 Visco 2pc Matte Black Speed Stripes

                  Maverick 2022-2025 Visco 2pc Matte Black Speed Stripes

                  SKU: VNZ6Z6320000A

                  $79.00

                  Shipping: Ships by May 15
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