Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2025 Polished Stainless Steel Lettering Tailgate Badge

                  F-150 2021-2025 Polished Stainless Steel Lettering Tailgate Badge

                  SKU: VML3Z9942528A

                  $59.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect Wagon 2014-2023 Thule Cross Bar Kit for Van Only

                  Transit Connect Wagon 2014-2023 Thule Cross Bar Kit for Van Only

                  SKU: VET1Z9955100A

                  $769.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2018 Molded Splash Guards Rear Pair

                  Edge 2015-2018 Molded Splash Guards Rear Pair

                  SKU: FT4Z16A550BA

                  $60.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2024-2025 Molded Splash Guards, Rear

                  Mustang Mach-E 2024-2025 Molded Splash Guards, Rear

                  SKU: LJ8Z16A550D

                  $60.00

                  Shipping: Ships by May 13
                  Dealer Pickup: Not Available
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                  Super Duty 2023-2025 Air Design® Fender Flare Kit SuperBolt 4-Piece Set 6.75 ft Bed

                  Super Duty 2023-2025 Air Design® Fender Flare Kit SuperBolt 4-Piece Set 6.75 ft Bed

                  SKU: VPC3Z16268F

                  $739.00

                  Escape 2013-2016 Lund Aeroskin Smoke Hood Deflector

                  Escape 2013-2016 Lund Aeroskin Smoke Hood Deflector

                  SKU: VCJ5Z16C900A

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  F-150 2022-2025 Molded Carbon Black Splash Guards, Front Pair For F-150 Lightning

                  F-150 2022-2025 Molded Carbon Black Splash Guards, Front Pair For F-150 Lightning

                  SKU: NL3Z16A550AA

                  $60.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
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                  Expedition MAX 2022-2024 Air Design® Matte Black Paintable Body Kit

                  Expedition MAX 2022-2024 Air Design® Matte Black Paintable Body Kit

                  SKU: VML1Z78200B72BD

                  $899.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 Trailer Mounted Camera & TPMS without Pro Trailer Backup Assist

                  Super Duty 2017-2022 Trailer Mounted Camera & TPMS without Pro Trailer Backup Assist

                  SKU: LC3Z1A189DH

                  $940.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
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