Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  3. Hitches, Towing and Recovery

                  Hitches, Towing and Recovery

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                  Escape 2023-2025, Trailer Hitch 2" Receiver, for use w/Escape Base, Active, Platinum and PHEV

                  Escape 2023-2025, Trailer Hitch 2" Receiver, for use w/Escape Base, Active, Platinum and PHEV

                  SKU: PJ6Z19D520AB

                  $490.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2023 Trailer Hitch 2" Receiver, For use w/Escape ST-Line, ST-Line Select and ST-Line Elite

                  Escape 2023 Trailer Hitch 2" Receiver, For use w/Escape ST-Line, ST-Line Select and ST-Line Elite

                  SKU: PJ6Z19D520BA

                  $490.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Tow Wiring Kit

                  Trailer Tow Wiring Kit

                  SKU: FT1Z15A416A

                  $140.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2014-2019 Class II Trailer Hitch

                  Escape 2014-2019 Class II Trailer Hitch

                  SKU: DJ5Z19D520A

                  $315.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2025 Trailer Hitch 2" Receiver

                  Escape 2020-2025 Trailer Hitch 2" Receiver

                  SKU: LJ6Z19D520AA

                  $490.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2007 Trailer Hitch Assembly 1 1/4" Receiver

                  Escape 2007 Trailer Hitch Assembly 1 1/4" Receiver

                  SKU: 5L8Z19D520AA

                  $325.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 6 of 6 results