Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger SuperCab 2019-2023 Black Painted 5" Angular Step Bars

                  Ranger SuperCab 2019-2023 Black Painted 5" Angular Step Bars

                  SKU: KB3Z16450AC

                  $555.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Roof Top 2 Person HD Tent

                  Yakima Roof Top 2 Person HD Tent

                  SKU: VM1PZ99000C38A

                  $2,199.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2022 Lighted Ford Oval Front LED For Vehicles with Front Camera

                  F-150 2021-2022 Lighted Ford Oval Front LED For Vehicles with Front Camera

                  SKU: VML3Z8A224D

                  $309.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Car Cover with Charge Port Access

                  Mustang Mach-E 2021-2025 Car Cover with Charge Port Access

                  SKU: VNJ8Z19A412A

                  $459.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Ranger 2024 Thule® Cross Bar Kit w/o Roof Rails

                  Ranger 2024 Thule® Cross Bar Kit w/o Roof Rails

                  SKU: VR1WZ7855100A

                  $759.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 Full Vehicle Cover for Soft Cockpit

                  Bronco 2Dr 2021-2025 Full Vehicle Cover for Soft Cockpit

                  SKU: VM2DZ19A412B

                  $329.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 Bronco Script Bimini Top Black with Pink

                  Bronco 2Dr 2021-2025 Bronco Script Bimini Top Black with Pink

                  SKU: VM2DZ54500W00K

                  $419.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  THULE Ladder Rack

                  THULE Ladder Rack

                  SKU: VJL3Z9955100B

                  $1,209.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Ranger SuperCab 2019-2023 Lund Fender Flares

                  Ranger SuperCab 2019-2023 Lund Fender Flares

                  SKU: VKB3Z16268E

                  $489.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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