Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2020 Gatorback Black Wrap Ford Logo Splash Guards Front Pair

                  F-150 2015-2020 Gatorback Black Wrap Ford Logo Splash Guards Front Pair

                  SKU: VHL3Z16A550C

                  $309.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCab 2019-2023 Satin Black Bolt On Look Fender Flares

                  Ranger SuperCab 2019-2023 Satin Black Bolt On Look Fender Flares

                  SKU: VKB3Z16268D

                  $489.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150, 2024-2025, Active Orange Tow Hook - Forged Steel - With Modular Bumper

                  F-150, 2024-2025, Active Orange Tow Hook - Forged Steel - With Modular Bumper

                  SKU: RL3Z17N808B

                  $205.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Trailer Hitch for 2" Receiver

                  Edge 2019-2024 Trailer Hitch for 2" Receiver

                  SKU: KT4Z19D520AA

                  $390.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  2023-2025 Super Duty, Trailer Hitch Reducer Adaptor

                  2023-2025 Super Duty, Trailer Hitch Reducer Adaptor

                  SKU: HC3Z19H282A

                  $35.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Air Design® Rear Quarter Panel Upper/Lower & Tailgate Body Appearance Kit

                  Bronco 2021-2025 Air Design® Rear Quarter Panel Upper/Lower & Tailgate Body Appearance Kit

                  SKU: VM2DZ5840300A

                  $299.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  F-150 2018-2020 Extended Fender Flares

                  F-150 2018-2020 Extended Fender Flares

                  SKU: VJL3Z16268F

                  $489.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2018-2019 Trailer Hitch

                  Explorer 2018-2019 Trailer Hitch

                  SKU: JB5Z19D520AA

                  $385.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Crew Cab 2021-2025 Bushwacker Black Body Armor Rocker Panel Protection

                  F-150 Crew Cab 2021-2025 Bushwacker Black Body Armor Rocker Panel Protection

                  SKU: VML3Z1613208B

                  $269.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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