Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2019-2023 Thule Locking Removable Roof Rack and Crossbar System

                  Ranger 2019-2023 Thule Locking Removable Roof Rack and Crossbar System

                  SKU: VKB3Z7855100A

                  $659.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Medium Cargo Basket

                  Yakima Rack Mounted Medium Cargo Basket

                  SKU: VKB3Z7855100T

                  $649.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Tepui Gray & Navy Rack Mounted Tent

                  Tepui Gray & Navy Rack Mounted Tent

                  SKU: VLL3Z99000C38B

                  $2,199.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome Plated Rectangular 5 Inch Step Bars

                  Chrome Plated Rectangular 5 Inch Step Bars

                  SKU: R1WZ16450B

                  $855.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Lockable Cargo Box

                  Yakima Rack Mounted Lockable Cargo Box

                  SKU: VKB3Z7855100FB

                  $769.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025, Trailer Hitch Receiver

                  Ranger 2024-2025, Trailer Hitch Receiver

                  SKU: R1WZ19D520A

                  $630.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCrew® 2019-2023 Black Painted 5" Angular Step Bars

                  Ranger SuperCrew® 2019-2023 Black Painted 5" Angular Step Bars

                  SKU: KB3Z16450CC

                  $535.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  SKU: VKB3Z7855100AD

                  $709.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
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