Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Escape 2020-2024 Gatorback Blue & Silver Ford Logo Splash Guards Front Pair

SKU: VLJ6Z16A550A

$249.00

Shipping: Ships by May 9

Pickup: Free at Dealer

Add to Cart

Yakima Awning

Yakima Awning

SKU: VKB3Z99000C38E

$419.00

Shipping: Ships by May 9

Pickup: Free at Dealer

Add to Cart

Escape 2024 Graphics Kit, Cool Silver Side Stripes

Escape 2024 Graphics Kit, Cool Silver Side Stripes

SKU: PJ6Z5420000AB

$310.00

Shipping: Ships by May 9

Pickup: Free at Dealer

Add to Cart

Yakima Roof Mounted Ski/Snowboard Rack

Yakima Roof Mounted Ski/Snowboard Rack

SKU: VKB3Z7855100E

$389.00

Shipping: Ships by May 9

Pickup: Free at Dealer

Add to Cart

Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

SKU: VM1PZ7855100K

$259.00

Shipping: Ships by May 9

Pickup: Free at Dealer

Add to Cart

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