Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2011-2016 XLT Fog Lights

                  Super Duty 2011-2016 XLT Fog Lights

                  SKU: BC3Z15200BA

                  $280.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2011-2014 Speed Control

                  F-150 2011-2014 Speed Control

                  SKU: BL3Z9A818AA

                  $210.00

                  + $140.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System 2-Button Fob with Confirmation

                  Remote Start System 2-Button Fob with Confirmation

                  SKU: JS7Z15K601B

                  $120.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 LUMEN Strip Lighting - LED Bed Lighting Kit

                  F-150 2021-2025 LUMEN Strip Lighting - LED Bed Lighting Kit

                  SKU: VML3Z13E754A

                  $289.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 ECCO Back Up Reverse Alarm

                  Ranger 2019-2023 ECCO Back Up Reverse Alarm

                  SKU: VKB3Z14N137A

                  $189.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Underbody Illumination Courtesy Light Kit

                  Bronco 2021-2025 Underbody Illumination Courtesy Light Kit

                  SKU: VP2DZ13D290A

                  $329.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2024-2025, Illuminated Grille Letters for Vehicles w/o Camera

                  Bronco 2024-2025, Illuminated Grille Letters for Vehicles w/o Camera

                  SKU: VN2DZ8A224A

                  $359.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
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                  VizuaLogic Bluetooth Game Controller

                  VizuaLogic Bluetooth Game Controller

                  SKU: VLL3Z19J317A

                  $69.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Lumen TouchLink Capacitive Touch LED Lamps Bed Light 2pc Set

                  Maverick 2022-2025 Lumen TouchLink Capacitive Touch LED Lamps Bed Light 2pc Set

                  SKU: VNZ6Z13E754B

                  $199.00

                  Shipping: Ships by Jun 9
                  Pickup: Free at Dealer
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