Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick 2022-2025 Lumen TouchLink Capacitive Touch LED Lamps Bed Light 2pc Set

                  Maverick 2022-2025 Lumen TouchLink Capacitive Touch LED Lamps Bed Light 2pc Set

                  SKU: VNZ6Z13E754B

                  $199.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  F-150 2021-2025 LED Work Light by Sound-Off Signal - Black Onyx Interior

                  F-150 2021-2025 LED Work Light by Sound-Off Signal - Black Onyx Interior

                  SKU: VML3Z13C788BC

                  $659.00

                  Shipping: Ships by May 8
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                  F-150 2024-2025 LED Warning Strobes by SoundOff Signal, Amber Only, Black Onyx Interior

                  F-150 2024-2025 LED Warning Strobes by SoundOff Signal, Amber Only, Black Onyx Interior

                  SKU: VRL3Z13C788AB

                  $649.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Explorer 2021-2023 Timberline Off-Road Light Kit

                  Explorer 2021-2023 Timberline Off-Road Light Kit

                  SKU: M15200KEGL

                  $560.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  F-150 2024-2025 LED Warning Strobes by SoundOff Signal, Amber Only, Med. Dark Slate Interior

                  F-150 2024-2025 LED Warning Strobes by SoundOff Signal, Amber Only, Med. Dark Slate Interior

                  SKU: VRL3Z13C788AA

                  $649.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  F-150 2024-2025 LED Warning Strobes by SoundOff Signal, Amber and White, Black Onyx Interior

                  F-150 2024-2025 LED Warning Strobes by SoundOff Signal, Amber and White, Black Onyx Interior

                  SKU: VRL3Z13C788BB

                  $649.00

                  Shipping: Ships by May 8
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