Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2024-2025 Impact Heavy Duty Bed Mat

                  Ranger 2024-2025 Impact Heavy Duty Bed Mat

                  SKU: VR1WZ9900038A

                  $289.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Canvas Soft Tonneau Cover

                  Bronco 4Dr 2021-2025 Canvas Soft Tonneau Cover

                  SKU: VM2DZ99501A42A

                  $119.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Charcoal Cargo Cover

                  Escape 2013-2019 Charcoal Cargo Cover

                  SKU: KJ5Z7845440AA

                  $190.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 BedRug Sportliner for 5.5' Bed

                  F-150 2015-2025 BedRug Sportliner for 5.5' Bed

                  SKU: VFL3Z8400038AA

                  $489.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2014 Bed Mat for Styleside 5.5' Bed

                  F-150 2009-2014 Bed Mat for Styleside 5.5' Bed

                  SKU: 4L3Z99112A15AA

                  $190.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  TruXedo Cargo Bed Sling Organizer

                  TruXedo Cargo Bed Sling Organizer

                  SKU: VJL3Z54550A66A

                  $189.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Mat for 8.0' Bed

                  F-150 2015-2025 Bed Mat for 8.0' Bed

                  SKU: ML3Z99112A15C

                  $230.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Bed Extender

                  Ranger 2024-2025 Bed Extender

                  SKU: VR1WZ99286A40A

                  $389.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Cargo Area Protector

                  Expedition 2025, Cargo Area Protector

                  SKU: SL1Z7811600AA

                  $150.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
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