Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  C-MAX Energi 2013-2017 Cargo Area Liner

                  C-MAX Energi 2013-2017 Cargo Area Liner

                  SKU: DM5Z6111600BA

                  $130.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Long Series 2015-2025 Carpet Cargo Area Liner

                  Transit Long Series 2015-2025 Carpet Cargo Area Liner

                  SKU: FK4Z1613046BA

                  $475.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 UnderCover Right Hand Side Pivot Storage Box

                  Super Duty 2017-2025 UnderCover Right Hand Side Pivot Storage Box

                  SKU: VHC3Z17N004B

                  $239.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2024-2025 MOLLE Panel - Front

                  Bronco 2024-2025 MOLLE Panel - Front

                  SKU: VN2DZ99425B64C

                  $389.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2010-2012 Charcoal Cargo Security Cover

                  Escape 2010-2012 Charcoal Cargo Security Cover

                  SKU: 9L8Z7845440AC

                  $230.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect LWB 2019-2023 Cargo Area Liner

                  Transit Connect LWB 2019-2023 Cargo Area Liner

                  SKU: KT1Z6111600BA

                  $170.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 TruXedo Soft Roll up Tonneau Cover for 6.5' Bed

                  F-150 2015-2025 TruXedo Soft Roll up Tonneau Cover for 6.5' Bed

                  SKU: VFL3Z99501A42GB

                  $419.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta Titanium 2014-2019 5Dr Cargo Area Liner

                  Fiesta Titanium 2014-2019 5Dr Cargo Area Liner

                  SKU: EE8Z6111600BA

                  $130.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2023 Bedliner For 5.5' Bed Without Power Inverter

                  F-150 2021-2023 Bedliner For 5.5' Bed Without Power Inverter

                  SKU: ML3Z9900038AA

                  $355.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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